“From a franchisor perspective, we are managing this industry-wide change through a strategic and multifaceted approach focused on workforce development, operational efficiency and caregiver engagement. We continue to strengthen partnerships with community colleges, workforce boards and local training programs to expand the pipeline of qualified caregivers entering the profession. Standardized onboarding and competency-based training resources have been developed to help franchisees accelerate caregiver readiness, ensure consistency in care delivery and improve long-term retention. In addition, we are emphasizing caregiver engagement initiatives across the network, encouraging franchisees to adopt recognition programs, flexible scheduling, and career pathway opportunities that promote satisfaction and loyalty.

Technology also plays a critical role in our strategy. We are expanding the use of digital tools to streamline scheduling, documentation and communication, enabling caregivers to spend more time focused on client care while reducing administrative burden. Through enhanced data analytics and network-wide reporting, we monitor staffing trends, turnover rates, and satisfaction metrics to identify workforce challenges early and support franchisees with targeted interventions. Finally, we remain actively engaged in industry advocacy and collaboration with national and state associations to advance policies that strengthen the home care workforce and promote the long-term sustainability of home- and community-based care.”