IN-HOME CARE

Fighting Back Against Industry Headwinds

3 strategies for accelerating agency growth in challenging times

By Anjana D. Patel

As of July 1, 2024, the Pew Research Center estimates that there are approximately 67 million baby boomers in the United States, or about 20% of the total population. In 2026, the oldest members of this generation will turn 80, marking a significant demographic milestone. This so-called “silver tsunami” is already reshaping the health care landscape and will continue to do so for years to come.

Today’s seniors increasingly prefer to receive high-quality care in the comfort of their own homes while maintaining as much independence as possible. As a result, home-based care agencies are playing an ever-more-critical role in meeting the needs of this aging population. Care delivery models are evolving quickly, expanding beyond traditional settings to include hospital-at-home programs and other home-based or independent living arrangements that integrate skilled nursing, therapy and personal care services.

Challenges & Opportunities

While the home health sector is well positioned to serve this growing demographic, it also faces mounting challenges. Providers must navigate a complex and intensifying mix of regulatory requirements, financial constraints and workforce shortages, all at a time when demand for services continues to rise.

The biggest challenge is staffing. Sixty-nine percent of agencies say their caregiver shortages are “very painful” or “extremely painful,” and 54% said recruitment is a persistent issue. For small and midsize agencies, even the smallest changes in staffing can have an outsized impact on operations.

Financial pressures are also mounting. Minimal reimbursement increases from Medicare and Medicaid are failing to keep pace with inflation and rising labor costs. Smaller providers in particular lack the scale to absorb these impacts.

Expanding legal and regulatory requirements are imposing ever-increasing compliance burdens. At the same time, heightened competition and accelerating industry consolidation are reshaping the marketplace.

Layered onto these challenges are the significant capital demands required to adopt new technology and strengthen operational infrastructure. The cumulative impact of these pressures are prompting many independent agencies to rethink their path forward and consider exploring not only exit strategies, but also alternative approaches to strengthen operations, adapt to market changes and pursue sustainable growth.

Strategic Options for Agency Owners

Owners have three main choices to make as they decide how to move forward.

1.

Decide to remain independent.

Despite mounting industry pressures, many agencies wish to stay independent. The key to success for this pathway is to compete effectively with larger, well-capitalized providers, and, in order to do so, these agencies must differentiate themselves through exceptional service quality, strong community ties or niche specialization in targeted patient populations or service lines.

Success on this path also requires reliable access to capital to support ongoing investments in back-office infrastructure, technology (including AI tools), compliance systems, and workforce recruitment, training and retention. Further, diversifying payer sources can help reduce exposure to Medicare and Medicaid reimbursement volatility and enhance financial stability. Thus, while independence preserves autonomy, it demands sustained investment and disciplined execution.

2.

Pursue acquisitions or roll-up strategy.

Agencies focused on growth presumably have mastered some of the challenges of remaining independent, and the next logical step would be to scale up through acquisitions. By pursuing nonorganic growth, such as acquiring other agencies, they can expand geographic reach, increase scale and diversify payer mix more quickly than through organic expansion alone.

One potential opportunity is the acquisition of distressed competitors that may be picked up for a bargain. However, this strategy requires careful and comprehensive financial and legal due diligence to avoid inheriting hidden liabilities along with valuable assets. While the downside of this strategy is that acquisitions can be costly, a well-executed transaction can strengthen market position and create meaningful strategic advantages.

3.

Sell to a strategic or financial buyer.

The remainder of this article focuses on the third pathway that more and more small and midsized agencies are looking to explore, which is to sell to a strategic or financial buyer.

Many agencies are considering the “if you can’t beat ’em, join ’em” strategy and selling to either a larger strategic home health company or to a private equity-backed platform company. This route enables the sellers to monetize their equity by receiving an upfront cash payment based on a multiple of the agency’s normalized earnings, while at the same time retaining the option to continue working as employees without the headaches of running the day-to-day business operations.

Agency owners considering this pathway should be educated about the sale transaction process so they know what to expect and, accordingly, are able to plan to avoid any unpleasant surprises down the road after much time, effort and expense may have been spent.

Some things to consider:

    • Clarifying the seller’s goals and prioritizing what matters most to its owners
    • Evaluating potential buyers’ track records, financial strength, reputation and history of honoring commitments
    • Assessing cultural fit and alignment of values and operating philosophy
    • Ensuring all owners are aligned on strategy, timing, partner selection and financial expectations
    • Identifying and resolving operational, legal and compliance issues in advance, as these will arise in diligence and can impact valuation, negotiating leverage or even whether the deal closes
    • Understanding the purchase price structure, including cash at closing, rollover equity and promissory notes, as well as any earn-out terms and their feasibility
    • Reviewing post-closing arrangements, including termination rights, the treatment of rollover equity and any restrictive covenants
    • Evaluating the scope and duration of noncompete provisions and whether existing arrangements require carve-outs

Conclusion

Home health agencies have a few strategic pathways available to them to achieve sustainable growth in a health care environment that is increasingly competitive, each with distinct advantages and considerations. The optimal approach will depend on each individual agency’s current financial outlook, its long-term objectives and competitive position and broader market dynamics.

Anjana D. Patel is a shareholder in Baker Donelson's Health Care Law practice and serves as the office managing shareholder of its New Jersey offices. She represents a diverse group of health care providers, including home health companies, in connection with a variety of transactional matters, including mergers and acquisitions. Visit bakerdonelson.com/anjana-d-patel.

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